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Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the youngest, most dynamic hard working teams, then read on.

With an average age of 28, over 80 staff across 2 fabulous offices locations: Notting Hill Gate London & Glasgow City centre, you'll not only enjoy what you do but also love where you work.


We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible, as is the ability to move around our different office locations.


As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

  • • Sales/employee 4th place
  • • Remuneration/employee 8th place
  • • Sales growth 29th place
  • • Pre tax profits 30th place
  • • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!


Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.



Canadian Affair Sales Adviser


Role
We are looking for experienced full time Sales Adviser with a passion for Canada and the hunger to achieve challenging sales targets. Based at our offices in London, the successful candidate will have a flair for selling and inspiring a dream in their customers. They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry. They will be experienced in handling customer queries and complaints whilst still able to stay motivated to sell.


Key responsibilities:

• To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday

• To be passionate on every call about the brand and the product we sell

• An understanding of selling principles and to be able to close the deal

• To be focused and driven to achieve targets

• To maintain a positive mind-set to overcome challenges and barriers to selling

• To handle customer queries that involve admin which is not selling

• To handle customer complaints and resolve at first point of contact whenever possible


Key responsibilities:

• Strong selling skills

• High achiever

• Strong customer service

• Strong influencing skills with the ability to persuade the customer to buy

• Pro-active and able to manage own workload effectively

• Able to communicate confidently and enthusiastically (both verbally and in writing)

• Attention to detail

• Strong numeracy

• Strong IT/Systems skills and experience, an experience of travel and GDS booking systems an advantage, especially AtCom and Galileo

• Able to multitask

• Experience gained in the travel industry

• Passionate about travel

• Experience in the contact centre environment desirable


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Flight Consultant


Role
We are looking for experienced full time Flight Consultant. Based at our offices in London, the successful candidate will have a flair for providing a great service over the phone. They must be willing to work hard, be a proven team player and very self motivated with the experience of delivering a quality service. They will be experienced in handling customer queries and complaints whilst still able to stay motivated.


Key responsibilities:

•  To book flights for our Air Transat customers

•  To be passionate on every call about the brand

•  To maintain a positive mindset to overcome challenges and barriers

•  To handle customer queries and resolve at first contact

•  To handle customer complaints and resolve at first point of contact whenever possible


Skills / Experience / Requirements:

•  Strong customer service background

•  Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)

•  Experience in the contact centre environment desirable but, will consider other customer service environments

•  Experience in communicating with staff from different cultures and/or countries

•  Fluent in English essential

•  Excellent communication skills (verbal and written)

•  Able to converse in Italian, Spanish or Portuguese beneficial

•  Competent numeracy skills

•  Highly motivated

•  Pro-active and able to manage own workload effectively


Hours: The shift patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and10:00 – 17:00 Sundays.


To apply: Please e-mail your CV and covering letter to careersuk@transat.com



Ticketing & Facilities Assistant


Role:
As a Ticketing & Facilities Assistant you will be central to the smooth running of the department and be expected to provide a broad range of support activities. If you thrive under pressure and enjoy working in a fast paced environment we are the company and department for you.

Key responsibilities:

• Ticketing, Issuing / Reissuing / Refunds tickets in Galileo

• Run and manage reports

• Issuing clients documentation i.e. car vouchers, transfers, excursions, cruise etc

• Calling clients for insurance details

• Dispatch schedule change documentation

• Resolve in-house booking queries

• Quality Control - Sense check bookings

• Brochure Reports including despatch and returns

• Data base entry

•; Work closely with the operations, ground and product department

• Booking and confirming ground components

• Day to day control/upkeep of office materials and supplies

• Arranging the daily mail for collection

• To be a main point of call for any building facility requirements

• To assist in the smooth running of all internal meetings, to include but not limited to greeting visitors, setting up refreshments etc

• Support in the adherence and delivery of company Health & Safety policy and procedures


Skills / Experience / Requirements:

• Excellent working knowledge of Galileo

• A strong work ethic and willingness to go 'above and beyond'

• Ability to work with a team and cooperate with others to achieve team objectives

• Thrive working within a fast paced environment

• Excellent attention to detail

• Excellent communication skills at all levels

• Exceptional customer service skills as some passenger contact will be required

• Excellent organisational skills with the ability to prioritise

• Able to work autonomously at times and as part of a team

• Ability to multi task and work well under pressure to meet tight deadlines

• Self-Motivated with a solution based mind-set


Location: London

Shift work will be required – Shift times 0830-1700, 0900-1730 and 1230-2100. Two weekend days work will also be required on a rotational basis.

Successful candidates will benefit from full training an excellent benefits package and a rewarding working environment.

Please email your CV and covering letter to careersuk@transat.com .

Deadline for application, 24th March 2017



Product & Sales Support Executive

A great opportunity has arisen within the busy Ground department based in the London office. We are looking for a team player that can effectively manage their own workload, show initiative to complete some complicated tasks, have a meticulous eye for detail & be willing to go above and beyond to meet the needs of our customer and business. The role involves working closely with the sales team and liaising with suppliers daily, so communication skills are vital in order to deliver results efficiently.

 

Responsibilities

• To process all on-request booking components and manage ground queues.

• Manage allocation & host to host bookings – ensuring confirmations are received within reasonable time and checking that all details are accurate.

• Work through supplier request responses from the mailbox and updating confirmations to the bookings.

• Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service.

• Sense booking checks to ensure bookings flow and are processed correctly.

• Communicating with reservation agents on a daily basis and providing support to get bookings confirmed and if required investigate further into alternative options.

• Liaising with suppliers to check the progress of bookings on request and challenging any denied requests.

• Ensuring any special requirements are booked for passengers.

• Running reports to ensure quality control.

• Responsible for cancellation of ground components and no shows.

• Re-arranging components affected by any flights delays and schedule changes.

• Dealing effectively with in-resort issues.

• Attending team meetings and sharing best practice with colleagues.

 

Key Competencies     

• Organised & punctual

• Flexible

• Problem solver

• Excellent eye for detail and accuracy

• Able to work on own initiative as well as part of a team

• Working to deadlines under pressure whilst being able to prioritise workload

 

Location: London

The shift rotation patterns are varied on a rotation between 08:30 – 21:00 Monday to Thursday, 08:30 – 20:00 Friday, 09:00 – 18:00 Saturday and bank holidays and 10:00 – 17:00 Sundays.

Successful candidates will benefit from full training an excellent benefits package and a rewarding working environment.

Please email your CV and covering letter to careersuk@transat.com.

Deadline for application, 24th March 2017


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